THIS WAS MY COMPLAINT TO A CASINO REGARDING THE CRAPS STICKMAN. THE NAME OF THE CASINO HAS BEEN TAKEN OUT.
"My last visit was on Friday December 16, 2016 and at 11:40pm I was playing at the craps table. I threw the dices and 1 of them bounced out of the table. This natural thing happens to anyone and everyone. Then when I received the new dices I threw these badly and I know it, and another bounced out. It was then the centre dealer with the stick (stickman) gave me the dirtiest look I have ever received. He then proceeded to throw the stick at me and knock my chips all over the place ON PURPOSE. He also gave me attitude from there on, and also every time he would just shove the dices over. I HAVE NEVER BEEN TREATED LIKE THIS BEFORE. I have played everything from slots, to table games, to high limit side tables, and high limit upstairs. The other dealers and pit, even if they were annoyed, did not show it. I was pissed that he treated me like this and I stopped playing. I then proceeded to play roulette and walk around and whenever I was in the area of the craps table this Asian stickman just kept giving me the dirty look. WHAT KIND OF CUSTOMER SERVICE IS THIS! EVEN IF HE IS PISSED OFF HE HAS TO SHOW RESTRAINT, AS HE IS REPRESENTING YOUR COMPANY. I have never had an issue until today. I usually go at least once a week, and have gone 3 times the past week. This is unacceptable. You can pull the video from that day and you will see. I want something done about this transgression towards me. There are many other casinos i can go to, but I choose yours.
I WANT A RESPONSE IN REGARDS TO THIS COMPLAINT"
I WANT A RESPONSE IN REGARDS TO THIS COMPLAINT"
RESULT: A MANAGER CONTACTED ME AND SAID THANK YOU FOR LETTING HIM KNOW. THIS IS A SERIOUS ISSUES, IT IS UNACCEPTABLE, AND THEY WILL BE DEALING WITH THE EMPLOYEE DIRECTLY. THEY PRIDE THEMSELVES IN CUSTOMER SERVICE AND THEY APOLOGIZE AND WOULD LIKE TO OFFER ME SOME MEAL VOUCHERS IN RETURN FOR HIS HORRIBLE ATTITUDE AND MY BAD EXPERIENCE AT THEIR ESTABLISHMENT.
HERE IS THE NEXT ONE, AND ITS ONE OF MY BANKS THAT PISSED ME OFF. I HAVE REMOVED THE BRANCH ADDRESS.
RESULT: THE BRANCH MANAGER CALLED ME, APOLOGIZED, AND WAS SHOCKED TO HEAR AND FIND OUT THAT THEY ARE CLOSING EARLY. THEY ASSURED ME THAT THEY DEFINITELY WILL BE SPEAKING TO THEIR STAFF ABOUT THIS. THEY AGREED WITH EVERYTHING I SAID AND AS A TOKEN OF THEIR APPRECIATION, THEY OFFERED ME A SMALL GIFT CARD, WHICH WAS FOR STARBUCKS. I WENT TO HTE BANK TO GET MY STUFF DONE AND THEN SPOKE TO THE PERSON I WAS SUPPOSE TO SEE. THEY ALSO APOLOGIZED AND SAID THAT THEY HAD A STAFF MEETING TELLING EVERYONE THEY ARE NOT ALLOWED TO CLOSE EARLY.
FIRST THING YOU MIGHT THINK IS WTF!!! ITS NOT IN CAPS!!! WELL... NOT EVERYTHING CAN BE IN CAPS LOL. I WISH IT COULD, BUT WORK, AND THESE KINDS OF EMAILS CANT BE IN CAPS. THEN AGAIN, THERE IS A BUNCH OF CAPS IN THERE TOO HAHA SO I DID TRY TO MAKE IT CAPS. BOTH THESE SITUATIONS COULD HAVE BEEN AVOIDED IF THEY HAD JUST BEEN MORE POLITE. NOW, INSTEAD, EVERYONE IS GOING TO GET IN TROUBLE. THE MORAL OF THE STORY, IS IM ALWAYS RIGHT!!! I MEAN... TREAT EVERYONE WITH RESPECT. I DONT CARE FOR THE GIFTS, ITS A NICE GESTURE AND ALL BUT MY MAIN CONCERN IS THAT HOPEFULLY ANYONE ELSE IN THE FUTURE WILL NOT HAVE TO GO THROUGH WHAT I HAD TO DEAL WITH. WITH SOCIAL MEDIA BEING SO INSTANT AND CONNECTED, ANYONE HAVING ANY ISSUES CAN BLAST IT OUT IN NO TIME. MANY OF THE BIG COMPANIES HAVE PEOPLE IN CHARGE OF THAT KIND OF STUFF AND THEY LOOK FOR COMPLAINTS AND ISSUES. THEY HELP SOLVE THEM BECAUSE CUSTOMER SERVICE IS SUCH A BIG THING. ITS LIKE HOW THEY SAY: "A HAPPY CUSTOMER WILL TELL 3 PEOPLE, AN UNHAPPY CUSTOMER WILL TELL 10 PEOPLE." COMPANIES IMAGE AND REPUTATION IS ON THE LINE AND THEY WANT TO PROVE TO EVERYONE THAT THEY CAN BE RESPONSIVE, CARING, AND RESPONSIBLE. IF ANYONE OF YOU EVER HAVE AN ISSUE LIKE THIS, REPORT IT!!! THE ONLY WAY ANYONE CAN MAKE CHANGES IS BY KNOWING ABOUT IT. NOTHING CAN CHANGE IF NO ONE KNOWS WHATS WRONG. WE ARE THEIR CUSTOMERS AND THEY REALLY ARE NOT THE ONLY SERVICE PROVIDERS OUT THERE. THERE IS MORE TO BE SAID ABOUT THIS BUT YOU ALL GET MY POINT.
LAST FRIDAY WAS ALSO MY COMPANIES CHRISTMAS PARTY. ME BEING THE SOCIAL COORDINATOR AND MANY OTHER TITLES... WAS IN CHARGE OF THE GAMES AND FESTIVITIES. LONG STORY SHORT... IT WAS A BIG SUCCESS. EVERYONE HAD FUN AND ENJOYED THEMSELVES. BESIDES THAT, JUST BEEN BUSY WITH WORK AND THE REST IS THE SAME AS USUAL. WELL, THIS WAS MOST DEFINITELY A MEANINGFUL POST AND A REAL POST INDEED. SO LETS HOPE THAT THIS CAN KEEP GOING NEXT WEEK. MERRY CHRISTMAS EVERYONE AND I WISH YOU ALL A WONDERFUL HOLIDAYS.
RT
"Both BRANCH A and BRANCH B closes at 8:00pm. I drove by BRANCH A at 7:50pm and they were open but busy. I then went to the BRANCH B and arrived at 7:58pm, only to find that the branch was closed and locked. I arrived before 8:00pm and not only the door was locked, the employees inside were already checking out and getting ready to leave. I kept knocking and finally someone came to the front, and it wasn't 8:00pm yet. They said they are closed, and I told them its before 8:00pm. They suggest me using an ATM which I did not want to use due to what I needed to do. Someone else came, who might be a manager, said they closed up already and suggested the same thing, to use the ATM. WHAT KIND OF CUSTOMER SERVICE IS THIS! When you are opened from 8:00am to 8:00pm, the doors open at 8:00am and CLOSE at 8:00pm, and not a minute early! I don't know what kind of branch you are running at BRANCH B, but other branches have people waiting at the door and once it is 8:00pm they lock up the door. I have been to other branches last minute at 7:55pm, 7:58pm, and even just after 8:00pm and they serve me in a courteous manner. Just because there wasn't anyone in the branch before 8:00pm, doesn't give them the right to close up and get ready to leave. They were all standing around, had their counts complete and was ready to go. THIS IS UNACCEPTABLE! No one was able to help and they all just stood around.
Any store you go to, if they are opened to a certain time, they are opened to that time. Any kind of after hour procedures, or close up procedures is to be completed AFTER the closing of the store, not before.
If you say you are open to 8:00pm, your doors are opened to 8:00pm and not closed a minute earlier. Now I have to find time to make an additional trip to BRANCH B just to deal with my banking needs. I HAVE NEVER HAD AN ISSUE WITH BRANCH B UNTIL NOW. None of the employee there was able to help.
I AM EXTREMELY UNHAPPY WITH YOUR COMPANY'S SERVICE AND DEMAND A REPLY OR A CALL REGARDING THIS TRANSGRESSION TOWARDS ME."
RESULT: THE BRANCH MANAGER CALLED ME, APOLOGIZED, AND WAS SHOCKED TO HEAR AND FIND OUT THAT THEY ARE CLOSING EARLY. THEY ASSURED ME THAT THEY DEFINITELY WILL BE SPEAKING TO THEIR STAFF ABOUT THIS. THEY AGREED WITH EVERYTHING I SAID AND AS A TOKEN OF THEIR APPRECIATION, THEY OFFERED ME A SMALL GIFT CARD, WHICH WAS FOR STARBUCKS. I WENT TO HTE BANK TO GET MY STUFF DONE AND THEN SPOKE TO THE PERSON I WAS SUPPOSE TO SEE. THEY ALSO APOLOGIZED AND SAID THAT THEY HAD A STAFF MEETING TELLING EVERYONE THEY ARE NOT ALLOWED TO CLOSE EARLY.
FIRST THING YOU MIGHT THINK IS WTF!!! ITS NOT IN CAPS!!! WELL... NOT EVERYTHING CAN BE IN CAPS LOL. I WISH IT COULD, BUT WORK, AND THESE KINDS OF EMAILS CANT BE IN CAPS. THEN AGAIN, THERE IS A BUNCH OF CAPS IN THERE TOO HAHA SO I DID TRY TO MAKE IT CAPS. BOTH THESE SITUATIONS COULD HAVE BEEN AVOIDED IF THEY HAD JUST BEEN MORE POLITE. NOW, INSTEAD, EVERYONE IS GOING TO GET IN TROUBLE. THE MORAL OF THE STORY, IS IM ALWAYS RIGHT!!! I MEAN... TREAT EVERYONE WITH RESPECT. I DONT CARE FOR THE GIFTS, ITS A NICE GESTURE AND ALL BUT MY MAIN CONCERN IS THAT HOPEFULLY ANYONE ELSE IN THE FUTURE WILL NOT HAVE TO GO THROUGH WHAT I HAD TO DEAL WITH. WITH SOCIAL MEDIA BEING SO INSTANT AND CONNECTED, ANYONE HAVING ANY ISSUES CAN BLAST IT OUT IN NO TIME. MANY OF THE BIG COMPANIES HAVE PEOPLE IN CHARGE OF THAT KIND OF STUFF AND THEY LOOK FOR COMPLAINTS AND ISSUES. THEY HELP SOLVE THEM BECAUSE CUSTOMER SERVICE IS SUCH A BIG THING. ITS LIKE HOW THEY SAY: "A HAPPY CUSTOMER WILL TELL 3 PEOPLE, AN UNHAPPY CUSTOMER WILL TELL 10 PEOPLE." COMPANIES IMAGE AND REPUTATION IS ON THE LINE AND THEY WANT TO PROVE TO EVERYONE THAT THEY CAN BE RESPONSIVE, CARING, AND RESPONSIBLE. IF ANYONE OF YOU EVER HAVE AN ISSUE LIKE THIS, REPORT IT!!! THE ONLY WAY ANYONE CAN MAKE CHANGES IS BY KNOWING ABOUT IT. NOTHING CAN CHANGE IF NO ONE KNOWS WHATS WRONG. WE ARE THEIR CUSTOMERS AND THEY REALLY ARE NOT THE ONLY SERVICE PROVIDERS OUT THERE. THERE IS MORE TO BE SAID ABOUT THIS BUT YOU ALL GET MY POINT.
LAST FRIDAY WAS ALSO MY COMPANIES CHRISTMAS PARTY. ME BEING THE SOCIAL COORDINATOR AND MANY OTHER TITLES... WAS IN CHARGE OF THE GAMES AND FESTIVITIES. LONG STORY SHORT... IT WAS A BIG SUCCESS. EVERYONE HAD FUN AND ENJOYED THEMSELVES. BESIDES THAT, JUST BEEN BUSY WITH WORK AND THE REST IS THE SAME AS USUAL. WELL, THIS WAS MOST DEFINITELY A MEANINGFUL POST AND A REAL POST INDEED. SO LETS HOPE THAT THIS CAN KEEP GOING NEXT WEEK. MERRY CHRISTMAS EVERYONE AND I WISH YOU ALL A WONDERFUL HOLIDAYS.
RT
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